Frequently Asked Questions

Care instructions

Handle all items with care as they are handmade.

Artworks: Avoid touching the surface and hang away from direct sunlight. Gently dust with a soft, damp cloth.

Brass Keepsakes: Clean weekly with warm soapy water and a microfibre cloth. Dry immediately. To restore, polish gently with diluted toothpaste in the direction of the grain.

Clay Keepsakes: Do not bend or drop. Store individually wrapped. Wipe gently with a damp cloth—do not soak.

Jewellery: Avoid water, perfumes, and lotions. Do not wear in the shower or sea.

Candles: Trim wick to 5mm before each burn. Burn on a heat-safe surface and never leave unattended.

Conditions of Return

If there’s an issue with your order, please contact me within 30 days of delivery. Buyers are responsible for return postage costs. If an item is not returned in its original condition, the buyer will be responsible for any loss in value. Please note that custom, personalised, and digital items are not eligible for return, unless they arrive damaged or defective. I do not accept returns for change of mind.

Sizing details

Due to the handmade nature of my clay keepsakes, slight size variations may occur — typically just a few millimetres. Each piece is individually crafted, making it truly unique, with its own natural charm and character. Please also note that colours may appear slightly different in photos due to variations in lighting, screen brightness, and monitor settings. Please refer to individual items for sizing information.

Wholesale availability

Wholesale options are not currently available.

Processing Time

Most of my pieces are lovingly handmade to order.

Non-Peak Periods: Orders are typically processed within 5–7 days.
Peak Periods: During busier times (e.g., holidays), please allow 10–14 days.

To avoid disappointment, I recommend placing your order at least one month in advance for special events — especially for larger orders of 20+ pieces.

Philosophy

My philosophy is simple: create with purpose, honour tradition, and make things that matter. I believe in slow, intentional creation—crafting products that are not only beautiful, but meaningful, ethical, and long-lasting.

I value creativity, community, sustainability, and respect—for people, culture, and the planet. These values guide every decision I make in my business, from the materials I use to the way I engage with customers and collaborate with local communities.

I also believe in accessibility—sharing what I’ve learned and supporting others, especially women, who want to start creative businesses of their own. For me, success is not just what I build, but what I give back.